Read what some of our customers have to say about their experiences on a Silverpoint Promotional Holiday.
All of these people stayed in one of Silverpoint's luxury resorts in Playa de las Americas or Los Cristianos in Tenerife.
"We had a good holiday. The room was clean and tidy and the staff were helpful. Overall, my impression is good and if we come back to Tenerife, we will definitely look into staying here again."
"The apartments, complex and staff have been first class and we would reccommend the complex and the services to any of our friends.
Although we were not able to buy at the time, we would certainly not go anywhere else in this type of holiday service if our circumstances changed."
Mrs Leggett-Carter, Hounslow
"The complex itself is very clean and we have both enjoyed our stay here. Not being able to walk far or climb stairs, our apartment was changed so that we were able to use the lifts. This in itself made our holiday. Thank you Silverpoint."
Dorothy McCabe, County Durham
"The resort is very clean and the apartments are spacious with all your needs catered for. There were adequate sun loungers around the pool and plenty of onsite activities."
Theresa Manfield, Hertfordshire
"On arrival we found out room to be clean and comfortable. The room service was efficient. We ate in a restaurant which served very good food and the staff were sociable. We also enjoyed the evening entertainment on Wednesday and Thursday. The staff and reception staff were also very helpful."
Mr and Mrs Dewhirst, Fleetwood
"The Hollywood Mirage Club is a nice resort with helpful staff. The facilities are outstanding and pool areas are excellent. We would return to Tenerife and stay the Hollywood Mirage again and would recommend Silverpoint to friends and family."
Mr and Mrs Hanslip, Basingstoke
"The presenation was professional and informative.
Tony put us at ease straight away without the high-pressure sale we had expected. The boat trip was a very enjoyable surprise. Tony showed a genuine interest in our circumstances, pointing out many places of specific interest to us. The apartments are lovely and we could not ask for more. We had a great week and loved every minute of it.
"Everything was excllent. The presentation and the rooms were 5-star. All first class!"
Chris & Wendy Rose, Swindon
"We had a great time at the Hollywood Mirage Club. It's a lovely complex with great food and helpful staff. We stayed in a studio apartment which was more than adequate and had everything we needed to enjoy our stay."
"The apartments are very clean and come with all the amenities you'll need. I enjoyed the presentation with Jane who looked after me very well on the day and has since been in touch with us. All the staff have been very helpful and the food is very good in the bar and restaurant."
"The resort is very good and the staff are very helpful."
Malcolm & Dawn Brown, Bristol
Vivien & Derek Bell, Westcliff-on-Sea
"We met with tony and were introduced to Silverpoint and shown the fabulous apartments followed by a boat cruise. Upon returning to the office we were given a presentation; however, we were under no obligation to sign anything. Overall, the area is excellent."
"The apartments at the Hollywood Mirage Club are very comfortable with toiletries provided. The whole resort is very clean and well run with polite and helpful staff."
Mr and Mrs Crotaz, West Sussex
"The apartments are excellent, just like the facilities and weather. The presentation we attended with Steve was very interesting. He answered all our questions in a very polite and understanding way."
"The apartment I stayed in was in a good position with great furnishings. The sales presentation was good and the consultant was excellent."
Mr and Mrs Ingram, Birmingham
"Although it was not the right time for us to buy, Silverpoint opened up a whole new way to take holidays. The presentation was very interesting and an overall good experience. Our consultant was very pleasant and didn't pressure us at all."
"Our stay at the resort was good and all the staff made us feel welcome. We recommend it to friends and family and will definitely come back."
"This is my third visit to Tenerife and by far the most enjoyable staying at the Hollywood Mirage."
"The accommodation was very well kept and all the staff were really friendly toward us. The pool area was spotless - a lovely area to relax in. There was a courtesy bus to take us into town, which was great. We attended a presentation and did not feel pressured to buy at all, which was much appreciated."
"We were pleased to meet our rep Ashley, who was charming and very informative. He outlined the timeshare plan very clearly and included all the options available. All the Silverpoint staff were friendly and helpful, including Ashley's manager - David. The apartments are all well-equipped and the whole area is very well maintained. Overall, we had a great experience."
John & Margaret King, Larkhall
"We had a very enjoyable holiday. Our apartment was lovely with all the mod-cons. It was well-kept and cleaned every day. The resorts staff are all very friendly and happy to help or give advice. The pool and surrounding areas were immaculate and there was a great bus service into town and back."
Liz & Billy Middleton, Johnstone
"We have stayed in the Hollywood Mirage Club a few times and have enjoyed our stay immensely each and every time. The facilities are great and the apartments are excellent. We would recommend the resort for a great holiday - in fact we have just bought a two-bedroom apartment ourselves."
Clifford Beck, Burton-on-Trent
"The apartment that I stayed in at Beverly Hills Club was comfortably furnished with a fully-equipped kitchen. All of the staff were very friendly and helpful. I attended the presentation where I was shown the various ways of joining Silverpoint but I didn't feel under pressure at all. I will certainly visit again."
David & Angela McNally, Eresham
"The resort has excellent facilities and was spotlessly clean. The staff were very friendly and
professional during our stay - especially the reception staff, they were excellent. The pool facilities were also excellent and being able to use all the facilities at the neighbouring Beverly Hills Heights was fantastic."
Ms Vendryes & Ms Morris, London
"We were very impressed with the upkeep of the properties and our room apartment was excellent. Our overall experience in Tenerife was fantastic and we will definitely come back."
"I found the man who gave the presentation very informative. He covered all aspects of purchasing timeshare and how the point system could work worldwide. We understood how everything worked at the end of the session."
"The duplex we are staying in is very well presented and comfortable. The presentation went well and Lesley was very friendly and open. She explained everything in detail for us. The whole complex is really pleasant and the staff are helpful."
Dick Saunders from Bathgate, Scotland
"I am very impressed with the professional way Silverpoint explained their timeshare and points system to me."
“We have just spent a very enjoyable week at the Silverpoint Hollywood Mirage resort. The apartment was of a very high standard and contained everything we needed for a week’s holiday. All the staff that we have dealt with during our stay have been very informative and helpful.
Thank you for the opportunity to spend a week at this lovely resort.”
"Hollywood Mirage is a first-class resort and one can relax as soon as they arrive. The facilities on-site are excellent and cater for all the needs of every guest. The apartments are modern, well decorated with plenty of space for families. They are kept beautifully clean and tidy by the staff.
The whole staff are second to none. They create a tremendous and happy atmosphere making one’s holiday extra special. They are always smiling and cannot be more helpful.
In short, Hollywood Mirage provides the perfect place for the ideal holiday. PS Evening entertainment was excellent."
"Everything has always been ‘outstanding’ – the staff are all so helpful. Standards have always been maintained to the highest level."
"I would like to thank you for organising the visit my wife and I had to the Beverly Hills Club.
It was a pleasure to have everything so set out and in perfect order.
Both you and your marketing department are a credit your company."
"Thank you so much for arranging our promotional visit to Tenerife.
Everything worked like clockwork from the moment we arrived at Reina Sofia; within a minute or two of arriving at the taxi desk we were on our way to the Palm Beach Club.
The accommodation was beautifully prepared and the Resort Staff were fantastic.
The presentation we attended was with Karen who was excellent and very knowledgeable.
The only very, very slight disappointment was not getting to meet and thank you in person, perhaps next time?
Thanks once again Netta for a lovely week on a lovely island."
Mr Farley and Angela Thrift
"We met our representative at Beverly Hills Club. He was welcoming to both of us and our children. He explained everything in good detail and came up with good alternative options.
This was not a good time for us to go ahead with a deal, the representative was understanding of our situation and did not push us."
"We did not experience any pressure from our representative who was really nice to speak with and explained everything very clearly.
Nice resorts and we would recommend them to friends."
"The resorts were very impressive. The accommodation was comfortable and of a high standard, everywhere was clean and well maintained.
Our representative was very friendly, courteous and polite, his product knowledge was excellent and he explained everything to us in great detail."
"The promotion at the Beverly Hills club was a very enjoyable experience.
Prior to the holiday we were dreading the idea of the Timeshare Presentation, however we met with a charming representative who made us feel at ease.
He gave us lots of information in a very professional manner and remained pleasant throughout.
We also met a senior manager who fully understood that we could not purchase at the moment in time."
"During our time at the Hollywood Mirage, whilst staying on the resort via a promotional holiday, we found it friendly, clean and the staff excellent.
We were treated respectfully at all times during our presentation, which was nice."
"We had spent a morning with our representative it was very interesting we could see the value of ownership but due to our personal circumstances could not take it at that time.
Our representative was a gentleman and we wish him well."
"We were invited to the resort and we were given a presentation by Matthew who was very polite and informative he was also very pleasant.
We were shown around the resort by which we were very impressed with the quality of the apartments and the complex in general.
The only reason for not buying was purely personal circumstances."
"The resort was superb and the facilities were excellent. All resorts were clean and of a very good standard. The rooms were very spacious and comfortable with excellent views from the balcony.
The presentation given by our representative was very professional and he gave a great overview on how the system works."
"We enjoyed an excellent presentation with our representative. We now fully understand the points system and how we could use it to our advantage.
We felt that the company assist their clients and advise them of their best options. I would recommend using the information to convert from weeks to points."
"We were a little unsure of what to expect, but to be fair it has been a very pleasant afternoon.
There has been no pressure to buy and it was made plain that we could walk away at the end of the day.
The representative was a fun chap and good at his job. No complaints at all."
"We found the whole resort very acceptable, clean and tidy. The Rep was totally professional and very friendly.
Although timeshare is not for us it certainly was a much better experience than past ones."
"We attended a presentation at the Beverly Hills Heights complex.
The accommodation was first class as was the representative. We were treated very well."
"Having met the representative we were happy to confirm that he did an excellent job, he knew his products and they were certainly worth consideration.
I am only sorry we did not commit at the time and would definitely consider the options when our finances are in better shape. Thank you again to all at the resort for the way we have been treated."
"Visiting Hollywood Mirage has been a very pleasant experience. The property was very clean and well maintained. We were particularly struck by the attention to detail and high standard of accommodation. The staff were very polite and friendly.
We had an excellent presentation with our Rep who was both professional and down to earth, with a great sense of humour. We were not put under any pressure as it was not for us at the time – it may be something we would consider in the future.
The presentation was carried out in a very professional manner and the apartments we viewed were of an exceptional standard.
We would certainly return in the future without hesitation. The food and service were exceptional and the prices very competitive."